ROMEX® PRODUCT CLAIM POLICY

We stand behind the quality of every ROMEX® product and are committed to resolving any rare issues quickly and fairly. If you’ve experienced a problem with one of our products—such as hardened material upon first opening—this form will guide you through our simple claim process. Please review the eligibility checklist, provide the required details and evidence, and select your preferred resolution so we can process your claim promptly.

Claims must be submitted within 15 days of receiving the product to ensure timely resolution. This claim process applies only to products purchased directly from ROMEX. If you purchased through an authorized dealer or distributor, their policies apply, and ROMEX will work with them to resolve any issues.

CUSTOMER INFORMATION

Name *

First

Last

Email *

Company

Layout Phone CLAIM

Address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Phone Number *

PRODUCT INFORMATION

Purchase Date *

Place of Purchase *

CLAIM ELIGIBILITY CHECKLIST

CLAIM ELIGIBILITY CHECKLIST

Product is in original, unopened vacuum-sealed container
Grout was found to be hardened or cured upon first opening
Product is less than 12 months old from manufacture date
Stored according to ROMEX guidelines (dry, no direct sunlight, 5°C–25°C)
Defective product was reported within 15 days of receipt
Product was purchased directly through ROMEX

DESCRIPTION OF ISSUE

DESCRIPTION OF ISSUE

EVIDENCE SUBMISSION
Attach the following:

Photograph of bucket showing batch number and manufacture date
Photo or video of the hardened grout upon opening
Proof of purchase (receipt/invoice)

EVIDENCE SUBMISSION

Drag & Drop Files, Choose Files to Upload You can upload up to 30 files.

PREFERRED RESOLUTION

Please select one:

Replacement bucket at no cost
Credit towards future purchases
Refund of purchase price (excluding shipping fees)

DECLARATION
I declare that the information provided is true and correct to the best of my knowledge.

Signature *

Clear Signature

Date *

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ROMEX® PRODUCT CLAIM POLICY

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ROMEX® PRODUCT CLAIM POLICY

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Puncture Resistant

ADA Compliant

No Paver Shifting

Frost Resistant

Vehicle Rated

Highly Permeable

10-Year Warranty

One Time Install

Weed Resistant

Easy to Use

Pressure Washer Safe

Ant Resistant

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